I love writing, and I’m excited to have found a groove that works. During a recent inventory, I discovered that I’ve published over 470 blog posts. I bet you haven’t even scratched the surface. Here’s the deal: take this week, and get caught up. Because come 2010, I’ll be back at it with a vengeance. [...]
From the monthly archives:
December 2009
There are a few companies who have figured out how to provide truly great customer service. They hire rigorously at every level, they train like mad, and they use massive databases to both orchestrate processes and anticipate customer needs. Last week, on vacation, my resort knew my dinner had been a bit slow one night… [...]
In the ’60′s, American muscle cars were powerful, fast, and “sloppy” enough that they’d run well even when tinkered with. By contrast, many of today’s cars are so closely engineered, with so many functions made interdependent because of the use of shared components, that a radio malfunction in my old man’s Mercedes literally crippled his [...]
Alchemy, the study of turning one thing into another, was the precursor to chemistry. Alchemy itself seems to have been part science, part magic, part wishful thinking. Because, as it turns out, you can’t turn lead into gold. Lead and gold are different things. No matter how much lead you accumulate, you can’t stare at [...]
I just got back from a short vacation at one of the most remarkable places I’ve ever been. I’m not saying exactly where I went, but suffice it to say, it was paradise. As is inevitable when traveling, I did see a few instances of people acting with a sense of entitlement along the way, [...]
You’re not going to want to hear this, but you’re stressed out because you’re approaching some element of your life backward. I don’t know which element, or what specifically you’re doing, but I do understand the role stress plays in our lives, and what it’s existence means. It means you’ve your head up your ass. [...]
When testing Mother Nature, or when testing yourself in a new skill, always respect your surroundings: Getting used to a new place takes time. Honing a new skill takes time. When you look at a professional doing something and think, “Pfft, that’s easy,” chances are, the pro is making it look easy. Chances are also [...]
I'm Jason. I make people shine. My mission is to help 1 million people tell their stories better. 