In business, we don’t like it when people allow their emotional “baggage” to get between them and a smart decision.
Interestingly, we generally expect such behavior.
Generally.
With one critical exception: When planning.
During the planning process, we tend to assume that people are perfectly able to get their acts together on call. Never mind that we are surrounded [...]
I am often asked to give people guidance through politically delicate situations. They are often amazed by what I tell them, which starts with: “OK, given that you’re going to tell the truth…” When I say this, it is not uncommon for me to hear responses back such as:
“Oh, I couldn’t do that.”
“I’m not ready [...]
Courageous behavior during the financial crisis
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