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Manager #1: “I want my managers to think more like owners. And frankly, I know a number of them won’t like the message, but they need to hear it.”
Manager #2; “Yes, I agree 100%. Plus I’d also like the day to be a morale booster… how can we deliver that message and then ensure we [...]
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So, you have something positive to say… and you want to make sure the conversation goes as well as possible?
Awesome. My wish to you is that you should have this “problem” more often. Start with these two videos.
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So, you’ve got something you need someone to do, and they won’t do it? And you’re banging you’re head against a wall, trying to convince them of all the wonderful benefits that will accrue to them if they do it? And you’re starting to get frustrated… and maybe even starting to wonder about the intellectual capacity of the people working for you? Here, watch this:
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Abstract: 16 rules for giving feedback. (updated from 6/08)
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Management advice is, by and large, garbage. We wouldn’t heed it for two seconds in our personal life. Too many useless words.
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Just as a cornered army will fight with ferocious desperation, a cornered employee will, too. A humiliated employee will harbor all that frustration, anger, resentment, and fear, and will stew in it until s/he has a chance to throw it back in your face.
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