Comments on: Take Your Crappy Service for Granted at Your Own Risk http://jasonseiden.com/take-your-crappy-service-for-granted-at-your-own-risk/ My Blog is Profersonal™. Mon, 21 May 2012 18:04:01 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Customer Service-Optional? | RocketHR http://jasonseiden.com/take-your-crappy-service-for-granted-at-your-own-risk/comment-page-1/#comment-7824 Customer Service-Optional? | RocketHR Mon, 17 May 2010 12:22:39 +0000 http://jasonseiden.com/?p=4225#comment-7824 [...] Jason Seiden, a leadership-lovin’ guy, had this to say about a recent bad dining experience. [...] [...] Jason Seiden, a leadership-lovin’ guy, had this to say about a recent bad dining experience. [...]

]]> By: Jason Seiden http://jasonseiden.com/take-your-crappy-service-for-granted-at-your-own-risk/comment-page-1/#comment-7516 Jason Seiden Mon, 26 Apr 2010 15:54:31 +0000 http://jasonseiden.com/?p=4225#comment-7516 @Brandi—That's super bad news. It's a double-whammy of badness when bad service providers are merely emulating their checked-out managers. I have 2 friends with successful restaurant businesses; they'd CRINGE at the idea of a manager ducking out for personal reasons when a customer issue needed resolution. @Brandi—That’s super bad news. It’s a double-whammy of badness when bad service providers are merely emulating their checked-out managers. I have 2 friends with successful restaurant businesses; they’d CRINGE at the idea of a manager ducking out for personal reasons when a customer issue needed resolution.

]]> By: Brandi http://jasonseiden.com/take-your-crappy-service-for-granted-at-your-own-risk/comment-page-1/#comment-7511 Brandi Sun, 25 Apr 2010 21:38:34 +0000 http://jasonseiden.com/?p=4225#comment-7511 I had a very similar situation the other day when my mother and I went to a restaurant. In our situation, gratuity was not added to our bill, though. The waitress walked away from us to get a regular coffee and tell him about the specials, started talking to someone in the middle of our order, didn't ask us if we needed anything or how things were, talked at the hostess table for an extended period of time about her lack of child care, and stood in the back with the manager talking about us. To top this off, the manager left to go to a hair appointment despite seeing clearly that we were writing out a complaint! We left the complaint with a cook who was happy to help us (and happy we liked his food!), NO TIP, and currently, I am playing phone tag with the restaurant's owner. I had a very similar situation the other day when my mother and I went to a restaurant. In our situation, gratuity was not added to our bill, though. The waitress walked away from us to get a regular coffee and tell him about the specials, started talking to someone in the middle of our order, didn’t ask us if we needed anything or how things were, talked at the hostess table for an extended period of time about her lack of child care, and stood in the back with the manager talking about us. To top this off, the manager left to go to a hair appointment despite seeing clearly that we were writing out a complaint!
We left the complaint with a cook who was happy to help us (and happy we liked his food!), NO TIP, and currently, I am playing phone tag with the restaurant’s owner.

]]> By: scott carbonara http://jasonseiden.com/take-your-crappy-service-for-granted-at-your-own-risk/comment-page-1/#comment-7419 scott carbonara Fri, 09 Apr 2010 21:24:23 +0000 http://jasonseiden.com/?p=4225#comment-7419 Blogged, discontinued my business relationship with the establishment, and started my next business relationship with the new replacement by saying, "Let me tell you why I just left _____. I'm hoping you can do better." But I'm kind of an asshole that way. Blogged, discontinued my business relationship with the establishment, and started my next business relationship with the new replacement by saying, “Let me tell you why I just left _____. I’m hoping you can do better.”

But I’m kind of an asshole that way.

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